SUPPORT

Frequently asked questions

You can contact a support representative at any time.

TECHNICAL INQUIRIES

BILLING AND MEMBERSHIP

TECHNICAL INQUIRIES

Are Happosity books available on multiple devices?

All modern smartphones and computer devices work with Happosity. Apple and Android devices can access content with ease, as well as desktop computers. Mobile reading devices with web browsers also work!

How do I know if my web browser works for reading?

The following is a list of leading web browsers and mainstream devices you can use to access our site, in their most recent versions: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

Is there a place to ask other technical questions?

Yes, absolutely. Please fill out our support contact form with any concerns or issues you are experiencing. Our support staff will respond as soon as we can, usually within 24 hours.

It seems my book is broken. Can I fix it?

Absolutely. Contact our support staff, informing us which book you are having trouble with, and the device you are trying to use. A support representative will contact you as soon as the technical staff solves the issue, usually within 24 hours

Is Happosity accessible on multiple devices?

The entirety of our content is fully dynamic. You can read books, or listen to music on iOS and Android devices, as well as a computer system. Enjoy access to all our media!

There's a problem when I try to access my book.

To access books from our library, you must download Adobe Digital Editions. Download now.

How do I fix content that isn't functioning?

To fix content on Happosity that isn't functioning, we ask you please CONTACT OUR SUPPORT STAFF. Explain the issue, list the content category (book, music, etc.), and name the title of the product causing trouble. After our technical staff troubleshoots your issue, a Customer Service Representative will contact you within 24-48 hours.

BILLING AND MEMBERSHIP

How do I confirm my membership cancellation?

Following cancelling your membership, a confirmation email is sent to the email you used when creating your account. You can update the email on file with a live representative or by using our contact form. If no cancellation confirmation is received, please follow up with a support representative. You can also check your spam/junk mail.

If I want to speak with a live representative or email support staff, what do I do?

To communicate with a live representative, kindly call toll free at 1-844-401-8115 or send an email to support@happosity.com.

I am still being billed after cancelling my membership. Is this supposed to happen?

No, once you have cancelled your membership, you should receive a confirmation email and no longer be billed. You will still be able to access your membership for the remainder of your subscription term, however, if you do receive a bill in error, CONTACT US. Get in touch with our customer service department, and we will look into the matter for you.

What's the best way to cancel my account?

Cancelling your account is easy. Use our online cancellation form Click Here or contact our live representatives toll free at 1-844-401-8115.

When should I check for new content added to Happosity?

We want to offer the most complete library possible. Our team is hard at work, adding content on a regular basis. Be sure to check for new content often!

Are there multiple devices I can use my Happosity account on?

As long as you have internet access, you can use as many devices as you want to access our site from anywhere in the world.

Can't find a specific title you're looking for?

Our library is updated with new additions on a consistent basis. If there is something new you would like to see added to the library, please send a request to requests@happosity.com.